Managing and developing people Essay

Introduction In this part of my coursework, I will be explaining a group activity or teal working in our business which is the high school musical stalls which is all about selling merchandise product. In this team I’m the one participating of this team and I hope that I will work correctly my responsibility in my team. In our group activity in our team will be working on team structure which is defining our duties and responsibility inside the business and the leadership style will also be discussed – means that what types of leadership style we used to managing our people at work. Also I must evaluate the team theorist which is applicable in our team and discussing the other factors that affect the performance level of team work means what kind of skills or qualities of our team members inside the business. On the group activity with my team, we are working on the type of planning, technique and preparation of our merchandise business. Our business will be selling High School Musical merchandise inside from the College of Archbishop where they have a high school musical concert. Our business will provide and selling different kinds of High school musical merchandise items and we selling sweet food as well. In our preparation we arrange the tables within two parts so that when the peoples coming, they see our selling products. Team Working About the team working – it is important to consider my own job in team in the business. Team working for me is to encourage my other team workers to create good communicate each other so that can lead a wide range of good team working as a group which can lead to high motivated. The Diagram below shows our team structure in our business, which also belbin team working role: In this structure of our team, its shows that our team have a different duties and responsibilities to run a business, including making objectives with the business. Our team leader which Sean helps us to improved our decision and giving guidelines on making aims and objectives inside from the business. In my idea, I will decide to working in Resources investigator for the chosen role within the business which is High School musical Product – which is all about responsible for all resources within the business. As the Resources investigator, I will ensuring as a team a good communication with my other team workers in the business, gives a team a rush of enthusiasm at the start of the project within the business. In my role as a Resources Investigator – I will be probably the most immediately likeable members of the team. My job is to keep good at communicating with people both inside and outside the company. This job is natural negotiators and adept at exploring new opportunities and developing contacts. As the role of the team, I will be bringing new ideas, information and development as a team. This may be physical, financial or human resources, political support, information or ideas. Being highly driven to make connections with people, the Resource Investigator may appear to be flighty and inconstant, but their ability to call on their connections is highly useful to the team. My team had the role of being the coordinator (which is Sean) – His Function is coordinator as a team which is organiser and good communication. The Sharper (Sean role) – which is taking charge in all staff performance like their absences etc, On our HSM stall team group, we decided to take Sean as a Manager price because we know that he can handle on organising the prices of the product we sell. The plant (Claudia Role) – which the innovator of the group and planning the different ideas, suggestion and proposal on how to success the business we made. Also Claudia working as a budgeting of the business which handling all profit making in the business and buying all stock to sell. The monitor evaluator (Thom role) – which is to analysing all idea and plan within the business, also they must step into makes a contribution before the final decisions are made from the other team in the business. Thom also organising selling our product in different location or area, at this task Thom must make sure that the place for selling to the customer is being appropriate and where more customers coming in that area. The implementer (Kevin Role) – which provides a good organiser and administrator with planning and scheduling the entire task needed in the business. The team worker (Drew Role) – which supporting and encourage from the team, his job is also the problem solver within the group. The completer (Kyle Role) – His job is to ensure the group meets its targets, both terms on time and quality. Also Kyle must usually checking all the details about the task doing on time, to ensure if there is something wrong with the task, it can be prevent quickly. The specialist (Claudia Role) – the last role of the team where must have knowledge and skills of the required the entire task needed to the business. We figured out which roles we both fit into once we had started working together as a team in the business. Here on, we fell into our roles automatically and took it further from there. We found it easier that splitting up our roles shared out the responsibility. My team group both still be working on the same task but we would take different parts of the task as our skills would be different. We found that this gave the best output as the best of our skills were put to use. The benefits of making own task and responsibilities as a team for the business is where I getting experience on how to deal with the customers, its likely when I was selling HSM folders for our product which is quite hard to sell because its expensive and the product is quite not popular to the people – means poor varieties and people don’t like it, however I have experience and idea on how to improve on selling product the customers. This means that I identify the different methods and strategies to improved selling from the customers; it’s like giving more information about the product, proving good pricing strategies and other types of customer services. These can be increasing our range of product selling to the customers because we will provide a very good strategy of customer satisfaction. Each team will have its own unique limitations, based on the skills and characteristics of the team members, resource and time constraints, and length of time together. In my contribution as a team, it will face limitations resulting from common factors, such as the human tendencies that can be results of absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to the team which can be lead not supporting with others which can be poor range of productivity and can be risky for our organisation. So that I must aware that I will ensure that I understand what my common goal in the business we made, attending and helping any kind of work, and helping on the member of the team to avoid and problems coming in our business. The hardest part of working with my team is where I will provide a high performance level to recognise out team as a first place. It can challenge for me to increase our productivity and quality in the business. So that in members of the team must contribute different skills and express the individual interest and opinions to achieve the common goal in the business. However there is also limitation for me to working as a team within the business. For my own limitation in the team, I think I’m very shy to talk for the team on what information I need to talk about which can be lead a poor communication each other and I did not sharing my other information within the team which also cause of unprepared and misleading work. In this case, as a team member of this business, I need to share my knowledge to my group and talk what other information I know to create a good impact of motivation and creating good communication with my team. Also as a member of the team, I showing that I hard working and doing my role correctly so that they can trust on me as a resources investigator in the business. For me working on the team must always share and corporate with each other to planning and organising work. The benefits of good team working in the our business is team working is efficient, means that our team gets the work done faster because of our desire to improved the customer satisfaction in our product and increasing our profit and growth in the business. Its like when have a large task, it can be broken down and getting into the smaller task which is easier for my team to work. Another benefit of team working in the business is that have a unique skills which can be combined and used to benefits within the business to making better product which can lead increasing the creativity in our team inside from the business. This can be done if our team have a desire to improve the customer services and high growth in the business. In the relationship within the team is like important to our business as well because they can help people communicate better with one another, and friendships contribute to the job satisfaction. In that case our team will be comfortable relying each other and individual can be developing their own skills which can be future success in the business. We are more motivated working as a team because we felt that there is a loyalty and respect means that we tried our best to improved the future growth for our business is the future. The last thing is we also benefits for being to able to learn a new skills from each other which means that we sharing skills and qualities each other for making successful business growth in the business. The limitation of our company is like if one of our member of the team didn’t corporate or sharing information on running a business, Its possible that our business going down and going to saturation and decline stage because people inside from the business haven’t don’t care on cooperating and running a business, Or even if one members of the team have a mistake for making a decision within the business, it can be lead a poor quality product and services or misleading. Another limitation for our company is the merchandise product we sell has not well enough profit because of the bad quality to the eye of customers and selling a very high price each product which leads a poor profit within the business. Its is because we have not using a pricing strategies in the business, my team has responsibility to talk each other and comment what pricing strategies we using so that people encouraging to buy our merchandise product. But opportunely in the second day and third day selling a merchandise product to the customers is gaining a profit and the level of the product we selling to our customers is high which means that people like our services and the amount of prices we sell from them. And the last limitation for our company is we buy many stocks for our merchandise product which did not consume a higher profit that we expect to be. But hopefully we have our money back that we spent for all our stock in the business which is kind of successful in the team. Leadership Style There are numbers of different style of leadership that can used when organising and motivating peoples inside from the business. There are many types of leadership that can be found in the organisation which can be big impact to the employee or employees in the business. It can be affect the morale, and affecting in their work. Obviously, any businesses want to get the best performance on the workplace. The effective leadership must have a good knowledge on how maintaining the good performance people in the business. These can be lead to make greater good performance level, high motivated and good environmental and happy working in the organisation. However, bad leadership in the company while be occur that can lead staff laziness, absenteeism, misconduct and it could be one of the future risk in the business. One of this is Dictator/Autocratic are leaders that tell their teams on what kind of job they do rather than just asking what kind of role they like, in this kind of style is that decisions can be lead very quickly and no wasting time for discussing for the business. This leadership is strict to their employees or workers. However, this will discipline the workers and that could lead to a high production. Employees working on an Autocratic leadership I think are not motivated as much as democratic, because being strict on your employees will not motivate them, instead they will have bad feelings towards on the boss. Democratic leadership means a leader allows all employees to work and taking responsibility within the business, and making their own decisions within their framework. I think that democratic style of leadership has a good effect especially for the employees. They will feel motivated because their leaders have trust on them and this will encourage their employees to make decisions. This is employees or workers are motivated because they felt that they are important in the company. In other words, more efficient is done, and people tend to have a little more respect to each other since everyone seems to be equal. Employees or workers might get slightly less work and more productive and proactive. However Businesses can’t afford any mistakes from the decision making process and not all members giving their ideas to use. Laissez Fair means leaders who just giving work and responsibilities to take task, deadlines and allowing them to complete the task. Also they feel that they empowered employees allowed to work they own. The benefits of this style are the team getting more creative and bring more ideas within the business. However there is a problem that the leaders from the business did not like the employees produce the production or the services which can be poor production, and poor communication in the business. Sean which is the team leader of our team used a democratic leadership style which providing organising, and monitoring the team to our merchandise business. Sean make decision for all members of the team on what members doing, technique on what type of what type of pricing strategies we going to used to sell our product and what kind of presentation we going to used to impress our customers to buy. But our leader giving framework of what type of merchandised we had to provide to sell and when we had to sell it. Sean making this type of leadership style its because we were able to make our team decision each other and deciding on what duties and responsibility we going to decided when the events is going to start. A leadership is also can be a proactive and reactive leaders; proactive leadership – leaders are responsibility on business prediction on what might happen in the daily bases or in the future, also they work with the member of the staff to determine potential problems and opportunities. On the other hand reactive leadership is where leaders are one that just deals with the situations as they arise. They are not innovative, preferring to follow the example of the other managers. So for leader of our business, Sean was a reactive leader because he did not predict what might be happen if our business is going to expand, but Sean demonstrates the pricing technique to sell our product to make more customers, also Sean planning how to do them before the day of our selling merchandise. This kind of work we doing in the team is allowed to not waste time before the selling day and some things might be wrong, but we must have time to ready and prepared for the day that we sell to make sure that no future risk are happen with us. Team Theorists Belbin Dr Meredith Belbin is a British researcher and management theorist, best known for his work on management teams for nine years from his team which is based in Henley Management College in UK. Belbin study on how to create a successful team working with 9 different types of behaviors which is known as â€Å"team roles† – â€Å"wikipedia.com†. Also he is best known for his team-role theory enabling better understanding of the roles played by team members and how team interactions can be adjusted to increase team effectiveness. Belbin identified that sometimes people have their own strength and weaknesses to each roles. The basic premise of the Belbin team roles theory is quite simple. When individuals become aware of their own strengths and abilities, and understand the role that he or she is capable of playing within a team, it helps them to deal better with the demands of the team environment. â€Å"http://www.teambuildingportal.com/articles/systems/belbin-team-roles† Belbin theory is divided into 3 roles which are Action Oriented Role – include shaper, implementer, completer/fisher. People skills Oriented Roles – the coordinator, team worker and resources investigator. Cerebral/Intellectual Role – Planter, Monitor/Evaluator and specialist. I draw the table and it shows each Belbin team role’s what the strength and weaknesses each roles: Team Role Strengths Weaknesses Shaper Improving the team working (Motivated), can handle work pressures and has the courage to overcome obstacles. Argumentative, and those they may offend people’s feelings. Implementer Conservative, disciplined people who work systematically, efficiently and are very well organised. Implementers may be inflexible and somewhat resistant to change. Completer Finisher The completer/finisher’s strength lies in meticulousness, attention to detail and the ability to meet deadlines. However, a Completer-Finisher may worry unnecessarily and find it hard to delegate. Coordinator They are often excellent listeners and they are naturally able to recognise the value that each team members brings to the table. They are calm and good-natured and delegate tasks very effectively. Their potential weaknesses are that they may delegate away too much personal responsibility, and may tend to be manipulative. Team worker Good listener, being collaborative, co-operative, easy going and tactful. Their weaknesses may be a tendency to be indecisive, and maintain uncommitted positions during discussions and decision-making. Resources Investigator Develop contacts, communicate well, explore new ideas and opportunities, and bring enthusiasm and drive to the team effort. On the downside, they may lose enthusiasm quickly, and are often overly optimistic. Plant Problem solver, Original and making new ideas and creative Poor communicators and can tend to ignore given parameters and constraints. Monitor Evaluator Good judgment, good strategic thinking ability and very strategic Poor motivators who react to events rather than instigating them Specialist Provide knowledge and skills who can contribute information and knowledge in a team situation. Limitation for their contribution I think the strength and weaknesses to our team is based when we work together for out business. Its like when one member want to change a job, obviously they do not want that roles but I think our sharper in the team which is Sean is they provide a good motivator for our team which can be driven to complete our task with no complaining happen. I was the resources investigator of our team which bringing new ideas and opportunities for my team. The implementer who is my brother Kevin was able to discipline with us during our work and being able to help new ideas as well to complete the work. Kyle is the completer for our time which making sure that all work must be done on time. The coordinator and specialist which is role of Sean and Claudia which means coordinating and organising our team and specialist which teaching us what we do next session. The team worker and monitor evaluator role of drew and Thom is where help us to communicate clearly and the last one is Claudia role which is plant which she bringing new ideas and one of our problem solver making in our team. For our team I see that all Belbin’s team working responsibilities are covered and hopefully that we successful our team in future making. If there is any problem with our team, we make sure that we solved the problem immediately.